CRATE RETURN POLICY – Crown Schnauzers

Crate Return & Exchange Policy

Heavy-Duty Dog Crate Return & Exchange Policy

At Crown Schnauzers, we want you and your dog to be completely satisfied with your premium containment setup. Because our heavy-duty travel kennels are specialized safety investments, we maintain a very clear, transparent return process.

If you realize a model doesn’t fit your vehicle cargo footprint or your home room layout as expected, our structured return guidelines ensure a smooth exchange or refund.

Our Standard 30-Day Return Window Matrix

We provide a direct, worry-free window for you to unbox, evaluate, and test the size of your new containment system.

- The Timeline Metric: You have exactly 30 calendar days from the verified delivery date stamped by the shipping courier to request a return or a product exchange.
- The Expiration Rule: Return requests submitted after this 30-day window has closed cannot be processed by our warehouse fulfillment system.

Strict Item Condition Requirements for Return Approvals

Because these premium crates house live animals, our warehouse fulfillment centers enforce strict sanitary and safety rules. To protect the health of all pets, we cannot accept returns on items that show signs of animal usage.

Approved Return Condition Checklist:

- Completely Unused: The crate must be in pristine, brand-new condition. It must be completely free of dog hair, biological odors, dirt, paw smudges, or surface scratches.
- Original Factory Packaging: The kennel must be securely packed inside its original, undamaged manufacturer box, including all internal foam inserts and cardboard protective structures.
- All Accessories Included: Any hardware packs, anchor pins, keys, straps, or documentation paperwork must be returned inside the box.

Return Shipping Responsibility and Surcharges

Shipping a heavy, oversized item (ranging from 30 lbs to over 60 lbs) requires specialized logistics care.

- The Freight Cost: The customer is fully responsible for organizing and paying for return shipping to our fulfillment warehouse. We highly recommend utilizing a tracked, insured shipping service (like FedEx or UPS Freight) because Crown Schnauzers cannot issue refunds for items that are lost or structurally damaged during return transit.
- Original Delivery Balance: While we proudly provide 100% free delivery when you buy a crate, the original cost we paid to ship the item to you is non-refundable and will be deducted from your final balance.

Step-by-Step Return Process

To start a return or exchange, follow these three simple configuration steps:

- Step 1: Open a Support Ticket
  Go to our official Contact Us Page and fill out the form. Select “Crate Returns” as your topic and include your order details.
- Step 2: Get Warehouse Authorization
  Our care team will review your request within 24 business hours. If approved, we will issue a Return Merchandise Authorization (RMA) number and provide the exact return warehouse address layout.
- Step 3: Inspection and Refund
  Once the crate arrives at our warehouse, our team will inspect it to verify its condition. If it passes, we will process your refund straight back to your original payment method within 5 to 7 business days.

Need to double-check dimensions before ordering your home or vehicle containment setup? Head to our Master Heavy-Duty Travel Crate Portfolio to compare sizes and find the absolute perfect match for your space.